Privacy and Policy

🔒 Privacy & Policy

Ad Nardo is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you interact with us, including when you contact us by phone for services such as Cruise Booking, Flights, HVAC Repair, Pest Control etc.

We operate as a team providing customer service and booking assistance for travel-related services (cruise and flight bookings) and home-related services (HVAC repair and pest control). Our services are accessed primarily through phone numbers dedicated to each service line:

• Cruise Booking: +1 (844) 833-2873
• Flights: +1 (844) 833-2075
• HVAC Repair: +1 (844) 833-0073
• Pest Control: +1 (855) 629-1478

The CEO of the company are Amit, Vishal and Rajesh.

You agree to the practices described in this Privacy Policy by contacting us or using our services. If you do not agree, please do not provide us with your personal information.

1. Information We Collect

We may collect the following types of personal information:

• Contact and Identifying Information: Name, phone number, email address, mailing address and other details you provide when you call or inquire about our services.
• Service-Specific Information: Details related to your request, such as travel dates and preferences (for Cruise Booking or Flights), property address and issue description (for HVAC Repair or Pest Control), number of passengers, destination or other specifics needed to assist with your booking or service request.
• Payment Information: If applicable during a transaction (e.g., credit card details for processing a booking or service payment), we collect only what is necessary and handle it securely through third-party processors.
• Communication Information: Notes from our conversations, call recordings (if we record calls for quality assurance—please ask if recordings are in use), and any follow-up details.
• Technical/Usage Information: If you interact with us via any website, app, or email (if applicable), we may collect IP address, browser type, device information, and referral sources.

We collect this information directly from you when you contact us or through third parties (e.g., travel suppliers or service providers) as needed to fulfill your request.

2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and manage the services you request (e.g., booking a cruise or flight, arranging HVAC repair or pest control services).
• To process payments, send confirmations, itineraries, or service schedules.
• To communicate with you about your inquiry, booking, or service, including updates, changes, or follow-ups.
• To improve our services, train our team, and ensure quality (e.g., reviewing call notes or recordings where permitted).
• To comply with legal obligations, respond to disputes, or protect our rights and safety.
• For marketing purposes (e.g., informing you about similar services), but only if you have consented or where permitted by law. You can opt out at any time.
• We ensure that we stop fraud or illegal use of our services.

3. How We Share Your Information

We may share your personal information in these limited circumstances:

• With third-party service providers, partners or vendors necessary to fulfill your request (e.g., cruise lines, airlines, airlines booking systems, HVAC technicians, pest control companies or payment processors).
• With affiliates or our team members (including owners Amit, Vishal, and Rajesh) to provide coordinated service.
• When stipulated in law, in a court order, or a governmental request, we do so.
• In case of transfer of business (merger, acquisition of value of assets etc.) we address your information accordingly.
• To protect the rights, property or safety of Ad Nardo, our customers or the public.

We do not sell your personal data to other third parties where it is used as marketing data.

4. Data Security

We introduce sensible measures to ensure that your personal information does not fall in unauthorized hands, is lost, abused or modified. This includes administrative, technical and physical safeguards. No transmission or storage method is absolutely secure though, hence we cannot give guarantees of the same.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, provide services, comply with legal obligations, resolve disputes or enforce agreements. Once utilized, we destroy or de-anonymize the information.

6. Your Rights and Choices

Depending on your location and applicable laws (e.g., CCPA/CPRA in California or other U.S. state privacy laws), you may have rights such as:

• Accessing, correcting, or deleting your personal information.
• Opting out of certain uses (e.g., marketing communications).
• Requesting details about how we share your data.

In order to make use of your rights, please, contact us with the following information. We will respond in accordance with applicable law.

You can opt out of marketing communications by replying to any message or contacting us directly.

7. Children’s Privacy

We do not offer our services to those children who are under 13 (16 in some jurisdictions). We do not intentionally collect personal information on children and will destroy the collected information immediately in case of such.

8. Changes to This Privacy Policy

We could change this Privacy Policy occasionally. The updated version will be posted here with a revised “Last Updated” date. We encourage you to review it periodically.

9. Contact Us

In case you need to ask any questions concerning this Privacy Policy or our privacy practices, then do it so at: Ad Nardo

 

CEO: Amit, Vishal, Rajesh

Thank you for trusting Ad Nardo with your service needs. We appreciate that you have entrusted your information to us and we are determined to manage it in a responsible manner.