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Alaska Airlines and Hawaiian Airlines successfully restored all services following a major Microsoft Azure platform outage that disrupted operations on Wednesday, October 29, 2025. The global technical failure temporarily impacted key airline systems, including websites and check-in services, but swift action by airline teams minimized passenger disruptions.
Quick Response Prevents Major Travel Chaos
When the Microsoft Azure outage struck, Alaska Airlines’ technical teams immediately activated backup infrastructure to maintain essential services. The proactive response allowed customers to continue booking flights and checking in online while engineers worked to restore full functionality.
“A global outage impacted the Microsoft Azure platform today where several Alaska and Hawaiian Airlines services are hosted, causing a disruption to key systems, including our websites,” Alaska Airlines stated in their 3:50 p.m. Pacific Time update.
“Our teams worked quickly to stand up our backup infrastructure to allow our guests to book and check-in for their flights online while minimizing operational disruptions.”
Passenger Support During System Disruption
During the morning hours when online check-in was unavailable, Alaska Airlines provided clear guidance to travelers. Passengers unable to access digital services were directed to airport agents for boarding passes, with the airline recommending extra time for lobby procedures.
The airline’s Flight Booking Helpline and Airline Customer Care Number remained operational throughout the incident, ensuring passengers could still Make a Flight Reservation by Phone or receive assistance with existing bookings.
Comprehensive Phone Support Available 24/7
For travelers needing immediate assistance with flight bookings, changes, or cancellations, Alaska Airlines maintains robust phone support services:
Primary Booking and Support:
Call Us: +1 (844) 833-2075
Call Hours: Monday-Friday: 8 AM to 8 PM, Saturday-Sunday: 9 AM to 6 PM
24/7 Emergency Support:
Emergency Hotline: +1 (831) 232-3579
Call Hours: 24/7
These Airline Phone Support lines handle everything from Flight Ticket Booking Phone requests to Flight Cancellation Customer Care, ensuring passengers can Book a Flight by Phone or resolve travel issues anytime.
Full Service Categories Available by Phone
Alaska Airlines’ comprehensive Phone Booking for Flights system supports multiple passenger needs:
Flight Reservations: The Airline Booking Phone service allows customers to Book an Airline by Phone with live agent assistance. Travelers can Call to Book a Flight or access the Flight Reservation Helpline for new bookings and Flight Booking Offers.
Flight Changes: Passengers can Change a Flight by Phone using the dedicated Flight Change Phone Number. The Same-Day Flight Change Phone service provides flexibility for last-minute travel adjustments.
Cancellations and Delays: The 24×7 Flight Cancellation Contact Number handles cancellation requests, while the Flight Delay Support team assists with weather-related or operational disruptions through the Delayed Flight Hotline.
Special Services: The Special Assistance Helpline provides support for travelers with unique needs, while the Travel Credit Customer Care team handles voucher and credit inquiries.
System Recovery and Future Preparedness
By mid-afternoon, Alaska Airlines confirmed most systems were back online, with remaining services awaiting Microsoft’s complete resolution of the Azure platform issues. The airline’s backup infrastructure proved effective in maintaining core operations during the outage.
“We are bringing impacted systems back online this afternoon, with other services set to resume once Microsoft resolves the issue from its end,” the airline reported.
Booking Options Remain Strong Despite Outage
The incident highlighted the importance of multiple booking channels. While digital services experienced temporary disruption, customers could still access Discounts on Flight Bookings and Find Affordable Flights through phone agents who maintained access to reservation systems.
Alaska Airlines continues offering competitive options including Low-Cost Airline Tickets, Last Minute Travel Deals, and International Airlines Ticket Booking through both online platforms and their Flight Booking 24/7 phone service.
Customer Appreciation and Moving Forward
Alaska Airlines expressed gratitude to passengers for their patience during the technical difficulties. The airline’s ability to quickly implement contingency plans while maintaining most flight operations demonstrated the effectiveness of their crisis management protocols.
“We apologize for any inconvenience that our guests might have experienced today and appreciate their patience as we navigated this issue,” the airline concluded in their final update.
For future flight needs, passengers can continue using Alaska Airlines’ reliable booking services, whether through Flight Ticket Booking Online or by contacting their Airline Human Agent team. The airline’s commitment to maintaining both Flight Delta Airlines partnerships and independent Low-Cost Air Travel Flights ensures competitive options for all travelers.
Travelers seeking assistance can Call Now to Book a Flight or access the Flight Booking Call Now service for immediate support with reservations, changes, or travel planning.
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